Challenger Cleaning  believes  it  is essential  that  we have a clear understanding of what is expected of us and how we can add value to your facilities.

Every client organisation and every facility has different objectives and goals. Our job is to support you in the achievement of your goals. It is therefore important that we gain a clear understanding of what your strategic goals and objectives are.

1.  Before The Service Starts

After we have been awarded the service agreement but before we have started to deliver a service, we will request a formal meeting involving your people and our people. This meeting will help us to identify and agree on what you expect of us and how we will jointly measure progress and success.

Key personnel affected by our service delivery  will  be invited to attend, along with representatives from Challenger Cleaning who will be delivering the service. The outcome of this meeting is a clear set of joint objectives and timescales for achievement.

2.  As The Contract Progresses

During the first year, we will jointly review achievements.

At the end of the first year we will set up a repeat meeting, involving the same group of people as the first meeting. At this session, we jointly agree objectives and timescales for the following year.

3.  Maintaining Performance

To keep a close  eye on how well we are performing,  we consistently  use our Quality Control Systems, Audits and Reviews to monitor our service delivery.

4.  Client Satisfaction Reviews

We employ a dedicated Quality Control Manager, reporting directly to the office of the Managing Director. The Quality Control Manager will request to visit you and interview a range of people to understand how Challenger Cleaning are performing and how they could further improve their service delivery.